The Civic Center Hotel on 20 12th Street, right at the beginning of Market Street, at once represented both a new beginning for those who called it home and those who have found home through the services it provided.
As one of the pioneers in the first wave of Navigation Centers in San Francisco under Mayor Ed Lee, the Civic Center Hotel not only transformed into San Francisco’s second-ever Navigation Center – providing robust support services including case management and clinical mental health care – it also continued to be home to residents who resided there nearly two decades. The Navigation Center provided critical housing case management in partnership with Coordinated Entry – the City’s “front door” for connecting those experiencing homelessness to available resources, including housing.
Since 2015, HomeRise has managed the Civic Center Hotel Navigation Center with remarkable success, placing 416 individuals into Permanent, Supportive Housing throughout San Francisco! Of which 29 were placed in HomeRise properties. In surveying folks as they exited the Navigation Center, 77% of over 650 people noted a positive experience – a testament to the effort and dedication of HomeRise’s case management staff.
As the Civic Center Hotel Navigation Center nears its end, all of the building’s permanent residents have moved into HomeRise’s newest building, Jazzie Collins Aparments just around the corner at 53 Colton Street. Additionally, all of the Navigation Center participants will have relocated to either Jazzie Collins Apartments, HomeRise at Mission Bay, or other Permanent Supporting Housing residences throughout the city.
We also highly encourage you to listen to the KQED Forum episode, “What It Takes to Make SRO Hotels Run Well” where HomeRise and the Civic Center Hotel Navigation Center feature prominently: learn more about this building, its’ history, and the impactful services it provided, please visit: